Responsible Gaming
at livebaji
Entertainment should always feel good. At livebaji, we provide every player in Bangladesh with the tools, information, and support they need to keep gaming a fun and healthy part of their lives — never a source of harm.
Age Restriction and Eligibility
livebaji is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion on the Platform. This rule is absolute and applies to every player in Bangladesh, regardless of the game type, deposit method, or promotional offer involved.
We take underage gambling extremely seriously. During the account registration process, every user is required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification process, we may ask you to provide a copy of a government-issued identity document — such as your Bangladesh National Identity Card (NID), passport, or driving licence — to confirm your age and identity before any withdrawal is approved.
If we have reasonable grounds to believe that a registered user is under the age of 18, we will immediately suspend the account, freeze any funds held in that account pending investigation, and report the matter in accordance with our legal and compliance obligations. Any winnings accumulated by an underage player are not eligible for withdrawal and will be voided.
Protecting Minors in Your Household
If you share a device or internet connection with anyone under the age of 18, we strongly recommend taking the following precautions to prevent them from accessing gambling content:
- Always log out of your livebaji account when you have finished a session, especially on shared or family devices.
- Do not save your account password in the browser on shared devices.
- Consider using parental control software to block access to gambling websites on devices used by minors.
- Keep your account credentials confidential and never share your username or password with anyone, including family members.
Mandatory KYC Verification
Every account undergoes identity and age verification before withdrawal approval. Documents accepted include your Bangladesh NID, passport, and driving licence.
Recognising Problem Gambling
Gambling is a popular form of entertainment enjoyed by millions of people responsibly, but for a small number of individuals it can become a serious problem. Problem gambling is characterised by a persistent, recurring urge to gamble despite the negative consequences it brings to the individual's finances, relationships, mental health, and day-to-day functioning.
At livebaji, we believe that awareness is the first step towards protection. Understanding the warning signs of problem gambling — both in yourself and in people you care about — can make a critical difference in getting help at the right time.
Common Warning Signs
The following behaviours may indicate that gambling has moved beyond healthy entertainment and is becoming a problem:
- Spending more money on gambling than you can comfortably afford to lose.
- Increasing bet sizes in an attempt to recover losses ("chasing losses").
- Feeling restless, irritable, or anxious when you try to reduce or stop gambling.
- Gambling to escape stress, emotional problems, loneliness, or difficult life circumstances.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling.
- Borrowing money, selling possessions, or taking on debt to fund gambling activity.
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
- Repeatedly failing in efforts to cut back, control, or stop gambling.
- Thinking about gambling constantly — planning future bets, reliving past games, or calculating winnings — even when doing other things.
- Continuing to gamble even after serious financial or personal consequences have occurred.
Chasing Losses Is a Red Flag
Increasing your bets to recover money you have already lost is one of the clearest early warning signs of problematic gambling behaviour. If you notice this pattern, use our time-out feature immediately.
Talk to Someone You Trust
Sharing your concerns with a trusted friend or family member in Dhaka, Chittagong, Sylhet, or wherever you are in Bangladesh can provide vital emotional support while you seek professional help.
Self-Assessment Questionnaire
How Is Your Gambling Affecting Your Life?
Answer the following questions honestly and privately. If you answer "yes" to three or more of these questions, we encourage you to use our responsible gaming tools or contact a support organisation. This questionnaire is for personal reflection only — your answers are not recorded or shared with livebaji.
Player Protection Tools
livebaji provides a full suite of responsible gaming tools available directly within your account settings. These tools are free, instant to activate, and designed to give you meaningful control over your gambling behaviour before problems escalate.
Deposit Limits
Set a maximum deposit amount per day, week, or month in BDT. Once your limit is reached, no further deposits are accepted until the limit period resets. Reductions take effect immediately; increases require a mandatory 24-hour cooling-off period.
Session Time Limits
Define a maximum duration for a single gaming session. When your time limit is reached, you will receive a notification and be guided towards logging out. You can also enable a reality-check reminder that appears at regular intervals during play.
Cooling-Off Period
Request a short break from the Platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account is inaccessible for gambling but your funds remain safe and available upon return.
Self-Exclusion
Request a formal self-exclusion for a minimum period of 6 months or permanently. Self-exclusion prevents login, deposits, and all gambling activity. We also attempt to suppress any promotional communications to excluded players.
Activity Statements
Access a full history of your deposits, withdrawals, bets placed, and game sessions from within your account. Reviewing your activity statement regularly is a healthy habit that keeps your gambling transparent and within your personal budget.
Marketing Opt-Out
At any time you may opt out of promotional emails, bonus notifications, and seasonal campaign communications (such as BPL season offers or Eid specials). This removes temptation triggers without affecting your ability to use the Platform normally.
Deposit and Spending Limits
One of the most effective ways to keep gambling within safe and comfortable boundaries is to set a firm deposit limit before you start playing. livebaji allows you to define deposit limits in BDT (Bangladeshi Taka) across three time frames: daily, weekly, and monthly. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, and bank transfers.
How Deposit Limits Work
- Daily limit: The maximum total amount you can deposit within any rolling 24-hour period.
- Weekly limit: The maximum total amount you can deposit within any rolling 7-day period.
- Monthly limit: The maximum total amount you can deposit within any rolling 30-day period.
When you reach your limit, all deposit methods are automatically blocked until the limit period resets. You will see a clear on-screen message informing you that your limit has been reached and when it will reset.
Changing Your Limits
You may reduce your deposit limit at any time and the reduction takes effect immediately. This means if you set a daily limit of ৳5,000 and later reduce it to ৳2,000, the new lower limit applies from that moment forward. Increases to a deposit limit, however, are subject to a mandatory 24-hour cooling-off period before they take effect. This delay is deliberately built in to prevent impulsive decisions made in the heat of a session from undermining your responsible gaming commitments.
Setting Your Limits
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1Log in to your livebaji account. Access the Platform at livebaji and sign in with your registered username and password.
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2Navigate to Account Settings. Select the "Responsible Gaming" or "Account Settings" section from your profile menu.
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3Select "Deposit Limits". Choose whether to set a daily, weekly, or monthly limit (or all three) and enter your desired BDT amount.
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4Confirm your selection. Review your limit and confirm. Your new limit is applied immediately for reductions, or after 24 hours for increases.
Applies to All Payment Methods
Your deposit limit applies across all funding methods — bKash, Nagad, Rocket, Upay, and bank transfer — so there is no workaround via a different payment channel.
Time-Out and Self-Exclusion
Sometimes the most responsible decision is to step away from gambling entirely for a period of time. livebaji offers two formal mechanisms for taking a break: a time-out (short-term cooling-off period) and a self-exclusion (a longer, more formal restriction). Both are available at no cost and can be activated at any time.
Time-Out (Short-Term Break)
A time-out is designed for players who feel they need a short break to reassess their gambling habits. You may select a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out:
- Your account is locked for gambling — you cannot log in to place bets, play games, or make deposits.
- Your account balance is preserved in full and will be available to you when the time-out expires.
- Withdrawal of your existing balance can still be requested by contacting support@livebaji directly.
- Promotional emails are suppressed during the time-out period.
A time-out cannot be cancelled early. If you request a 7-day time-out, the full 7 days must elapse before your account is reactivated.
Self-Exclusion (Long-Term or Permanent Break)
Self-exclusion is a more serious step intended for players who feel that gambling is genuinely causing harm and that a significant period away from the Platform is necessary. livebaji offers self-exclusion periods of 6 months, 1 year, 3 years, 5 years, and permanent exclusion.
- Minimum duration: 6 months. Self-exclusion cannot be lifted before the minimum period has elapsed.
- Account access: Your account is fully suspended for the duration. You cannot log in, deposit, or place any bets.
- Balance withdrawal: Any remaining balance in your account at the time of self-exclusion can be withdrawn by contacting support@livebaji. Your funds are not forfeited.
- Permanent exclusion: If you choose permanent self-exclusion, the decision cannot be reversed. Our team takes this option very seriously and will confirm your decision before applying it.
- Re-registration prevention: livebaji maintains a self-exclusion register and will reject any attempt to create a new account under the same identity during the exclusion period.
To request self-exclusion, contact support@livebaji with the subject line "Self-Exclusion Request" and include your registered username and preferred exclusion duration. Our team will process your request within 24 hours and send a written confirmation.
Time-Out Cannot Be Cut Short
Once a time-out is activated, the full duration must pass before account access is restored. This protects you from impulsive decisions to return before you are ready.
Your Balance Is Always Safe
Activating a time-out or self-exclusion never results in the forfeiture of your account balance. Your funds remain secure and withdrawable at any point during an exclusion period.
Support and Help Resources
If you feel that gambling is negatively affecting your life — or the life of someone you care about — you do not have to face it alone. livebaji encourages all players to reach out for help without hesitation or shame. A range of support options are available, from our own 24/7 English-language support team to professional organisations that specialise in gambling-related harm.
livebaji Support Team
Our English-language customer support team is available 24 hours a day, 7 days a week, including Eid holidays and national observances such as Victory Day (December 16) and Independence Day (March 26). You can reach us at:
Email: support@livebaji — use the subject line "Responsible Gaming" for priority handling.
Our support agents are trained to handle responsible gaming enquiries with sensitivity and confidentiality. Whether you want to activate a limit, request a time-out, ask about self-exclusion, or simply talk through your concerns, they will assist you without judgment.
Professional Support Organisations
For players in Bangladesh who need professional counselling or mental health support related to gambling, the following organisations may be able to help. We recommend reaching out to them directly for confidential guidance:
| Organisation | Type of Support | How to Contact |
|---|---|---|
| Kaan Pete Roi | Emotional support and mental health helpline — available in Bengali and English | 01779-554391 (plain text — not a link) |
| National Mental Health Helpline (Bangladesh) | Government-operated mental health crisis support line | 16789 (plain text — not a link) |
| Gamblers Anonymous (GA) | International peer-support community for people affected by problem gambling — online meetings available | gamblers anonymous dot org (type into browser) |
| GamCare | International online resources, self-help tools, and counsellor chat for problem gamblers | gamcare dot org dot uk (type into browser) |
| BeGambleAware | Confidential support, free resources, and a 24-hour National Gambling Helpline | begambleaware dot org (type into browser) |
No Judgment, Full Confidentiality
Our support team treats every responsible gaming enquiry with complete confidentiality. Reaching out for help will not result in any negative action on your account unless you specifically request a restriction.
Our Commitment to Safe Play
Responsible gaming is not an afterthought at livebaji — it is a core pillar of how we operate. We believe that sustainable, enjoyable gambling entertainment can only exist when players feel genuinely safe, supported, and in control. Our commitment to responsible gaming is reflected in our product design, our staff training, our policies, and the tools we provide to every registered player in Bangladesh.
We conduct regular internal reviews of our responsible gaming framework to ensure it remains effective and aligned with international best practices. Our platform uses SSL encryption and data security standards to protect your personal information, and our game providers — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — are required to meet fair play standards as a condition of their partnership with us.
We are committed to never targeting vulnerable players with promotional materials. Players who have activated deposit limits, cooling-off periods, or self-exclusions are automatically removed from our marketing lists. We do not send bonus offers, seasonal promotions, or re-engagement campaigns to players who have indicated they are taking a break from gambling.
Our team undergoes regular training to identify and respond appropriately to signs of at-risk gambling behaviour. Where our data systems flag unusual patterns — such as a sudden dramatic increase in deposit frequency, session length, or betting amounts — our responsible gaming team may proactively reach out to the player to check in and offer support tools.
Principles We Stand By
- Entertainment first: Gambling at livebaji is designed to be a form of leisure, not a source of income or a solution to financial problems.
- Transparency: We are upfront about odds, house edges, game mechanics, and the statistical reality that the house holds an advantage over time.
- Player control: Every tool we offer puts control in your hands — you decide your limits, your session lengths, and when to take a break.
- No pressure to play: We will never pressure a player to continue gambling, to increase their deposits, or to ignore their own responsible gaming settings.
- Fairness: All games on the Platform use certified Random Number Generators (RNGs) or live dealer mechanics to ensure every outcome is random and fair.
- 18+ strictly enforced: Age verification is non-negotiable. We protect minors absolutely. 18+
SSL Encryption and Fair Play
All data transmitted on the livebaji Platform is protected by SSL encryption. Game outcomes are governed by certified RNGs and live dealer mechanics, ensuring fairness for every player.
No Marketing to Restricted Players
Players who have set limits, activated cooling-off periods, or requested self-exclusion are automatically excluded from all livebaji promotional campaigns and bonus communications.
Enjoy livebaji Responsibly
Ready to explore the Platform with your responsible gaming tools in place? Browse our casino games, check the latest cricket odds, or review our FAQ for answers to common questions. 18+ only. Play within your means.